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COMMUNITY MANAGEMENT
Keep your audience engaged and your conversations moving.
We respond to comments, manage inquiries and flag conversations that need your attention, using your approved brand voice. Choose comment support, inbox management or a combined plan.
COMMENTS • DIRECT MESSAGE • WHATSAPP SUPPORT
CLIENT RESULT
Building a stronger community one comment at a time.
Through thoughtful comments and consistent engagement with relevant professionals, we helped our client build connections that led to a podcast invitation.
Questions
Recurring questions become clearer content and FAQs
Buying Signals
Product interest, pricing requests and booking intent are tagged.
Concerns
Sensitive feedback is documented and escalated quickly.
Brand mentions
Relevant conversations and opportunities are brought forward.
WHAT WE WATCH FOR
The meaning behind the message.
Community management is noticing what your audience is asking for, what is slowing down sales and what needs attention now.
CHOOSE YOUR COVERAGE
Support that matches the way you talk to your community.
Start with public conversations, get help managing your inbox or choose combined support for comments, messages and lead follow-ups.
COMMENTS
Comment Care
Keep your public conversations active, helpful and professionally managed.
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One social media platform
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Monday-Friday monitoring
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Routine comment and question responses
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Spam and inappropriate-comment moderation
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Complaint and sensitive-topic escalation
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Up to 150 public interactions monthly
STARTING AT
$150/month
DIRECT MESSAGES
DM Management
Give every private inquiry a timely, informed and on-brand response.
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One social media inbox
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Monday-Friday monitoring
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Routine service and product responses
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Approved pricing and link sharing
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Lead identification and tagging
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Up to 125 DM conversations monthly
STARTING AT
$205/month
MOST POPULAR
Community Care
One reliable front line for your comments, messages and brand mentions.
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Two social media platforms
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Comment and DM management
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Brand mention monitoring
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Basic customer-care responses
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Spam and community moderation
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Warm-lead identification
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Monthly conversation insights
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Up to 350 combined conversations monthly
STARTING AT
$375/month
LEAD + FOLLOW UP
Community + Conversion
Turn buying signals and everyday questions into clear next steps for your business.
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Two social media platforms
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Everything in Community Care
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Proactive audience engagement
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Lead qualification and tracking
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Booking and purchase link distribution
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Warm-inquiry follow-up
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Weekly lead summary
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Up to 500 combined conversations monthly
STARTING AT
$445/month
Services Overview
HOW YOUR COVERAGE WORKS
Clear expectations.
Consistent support.
Know where we respond, when we check your accounts and what your plan includes.
Scheduled coverage
Monday-Friday checks during agreed hours. Your proposal confirms the timezone and response target.
Monthly allowance
Your plan includes a defined interaction allowance. Additional coverage is discussed before extra work begins.
Your brand voice
Routine replies use your apporved FAQs, pricing and links. Sensitive matters go to your dashboard.
Clear handover
We flag inquiries that need your attention. Tracking, follow-ups and reporting depend on your plan.
What we need from you
Secure account access, current product or service information, apporved responses, relevant links and an escalation contact.
What's quoted separately
Content creation, publishing, advertising, order fulfilment and round-the-clock support. Refunds and business decisions remainn with your team.
OPTIONAL ADD-ONS
Extend your coverage.
Add only what your business needs now, then expand your support when your audience and inquiry volume grow.
Additional platform
$100/month
Whatsapp Management
$150/month
Outbound engagement
$100/month
Weekend Monitoring
$125/month
Review responses
$100/month
Brand listening
$75/month
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